Responsible Gaming at
99xx0 — Play Smart, Stay Safe
99xx0 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We offer a full suite of responsible gaming tools — from deposit limits and cool-off periods to permanent self-exclusion — so you always remain in control of your play.
- Gambling is for entertainment only
- Never chase losses — set a budget
- Self-exclusion available 24/7
- Deposit and time limits on request
- 18+ age restriction strictly enforced
- Free support via [email protected]
Our Commitment to Responsible Gaming
At 99xx0, responsible gaming is not an afterthought — it is a core part of how we build and operate Bangladesh's trusted online casino and sports betting platform. We believe that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. However, we also recognise that for a small number of people, gambling can become harmful. Our job is to make sure every player has the tools, information, and support they need to stay in control.
99xx0 is committed to maintaining an environment that is transparent, fair, and free from predatory practices. We do not market to vulnerable individuals, we do not target players who have self-excluded, and we do not offer bonuses designed to trap players in cycles of excessive wagering. Every promotion and feature on the 99xx0 platform is designed with player wellbeing in mind.
Our responsible gaming programme spans six key areas: age verification to keep minors off the platform, a comprehensive set of player-controlled spending and time limits, a robust self-exclusion system, ongoing monitoring for problem gambling patterns, staff training on player welfare, and partnerships with independent support organisations. This page explains each of these areas in full.
Every feature and policy at 99xx0 is designed around player wellbeing. Your safety comes before commercial considerations.
No player under the age of 18 is permitted to register, deposit, or place wagers on 99xx0. Age is verified at registration and during KYC checks.
Set deposit limits, session time limits, loss limits, and cool-off periods directly from your account settings at any time.
Our dedicated responsible gaming team is available via [email protected] to assist any player who needs guidance or wishes to discuss their account.
Age Restriction & Verification
Gambling by individuals under the age of 18 is harmful and illegal. 99xx0 takes its obligation to prevent underage gambling extremely seriously. The following measures are in place to ensure that only adults can access the 99xx0 platform:
- Date of birth collection at registration: Every new player is required to provide their date of birth during the account registration process. Any applicant whose stated age is under 18 is rejected immediately and prevented from creating an account.
- Know Your Customer (KYC) verification: Before processing a player's first withdrawal — and in many cases before approving significant deposits — 99xx0 requires identity verification using a government-issued document such as a national ID card, passport, or driver's licence. This verification confirms age beyond doubt.
- Suspicious activity monitoring: Our compliance team monitors accounts for behavioural signals that may suggest a player is a minor. Accounts flagged for review are suspended pending identity verification.
- Proactive account suspension: If at any point 99xx0 has reasonable grounds to believe that a player is under 18, the account will be suspended without notice and any deposits will be returned, minus any winnings accrued, pending investigation.
If you are a parent or guardian and you believe a minor in your household has accessed the 99xx0 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. We also recommend using parental control software such as Net Nanny, Cybersitter, or GamBlock to restrict access to gambling websites on shared devices.
Responsible Gaming Tools
99xx0 provides every registered player with a full set of account management tools designed to help you stay in control of your gambling activity. These tools can be accessed from your account settings at any time and take effect immediately or within the timeframes described below. No tool requires a reason, and no tool requires you to speak to a member of staff first — your privacy is respected throughout.
Set a maximum deposit amount for any rolling 24-hour, 7-day, or 30-day period. Once your cap is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases take effect after a 24-hour cooling-off period to protect against impulsive decisions.
Define the maximum net loss you are comfortable with over a set period. When your cumulative losses reach the limit, your account is automatically restricted from placing further wagers until the period resets. This is one of the most effective tools for preventing loss-chasing behaviour.
Set a maximum session duration after which you will receive a warning notification. You can configure the platform to automatically log you out when your session limit is reached, helping you keep track of time spent on the platform and avoid extended, fatigue-driven play sessions.
Take a break from gambling for a defined period of between 1 and 42 days. During a cool-off period, your account remains open and funds are protected, but you cannot log in to place wagers or make deposits. The cool-off ends automatically at the expiry date you selected.
Request a self-exclusion for a minimum of 6 months or on a permanent basis. During self-exclusion, your account is fully suspended, you will be removed from all marketing lists, and 99xx0 will not accept any attempt to re-register. See the dedicated Self-Exclusion section below for full details.
Enable reality check notifications to receive a pop-up summary at regular intervals (every 15, 30, or 60 minutes) showing how long you have been playing, your net position for the session, and the option to end your session immediately. This feature promotes mindful, informed gambling decisions.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs below are commonly associated with gambling becoming harmful. If you recognise several of these in your own behaviour, it may be time to take a break, activate a responsible gaming tool, or reach out for support. Acknowledging the signs early is the most important step toward regaining control.
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to gamble in an attempt to recover money you have lost.
- Lying to family members, friends, or colleagues about the amount you gamble or the money involved.
- Neglecting work, school, family responsibilities, or social activities because of gambling.
- Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
- Borrowing money, selling possessions, or using savings to fund gambling activity.
- Gambling as a way to escape from stress, depression, loneliness, or other emotional difficulties.
- Repeatedly trying to cut down or stop gambling but being unable to do so.
- Spending long, unplanned periods on the platform late at night or during working hours.
- Preoccupation with gambling — constantly thinking about past sessions or planning the next one.
- Feeling guilt, shame, or regret after a gambling session but returning shortly afterward.
- Relationships or financial stability being damaged as a direct result of gambling behaviour.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on 99xx0. When you self-exclude, your account is immediately suspended, and every reasonable measure is taken to prevent you from gambling on the platform for the duration of your exclusion period. This option is available to any registered player at any time, and no reason is required to request it.
Select a minimum 6-month exclusion, a 1-year exclusion, a 5-year exclusion, or a permanent (indefinite) exclusion. We recommend starting with at least 12 months if you feel gambling has become a serious problem.
You can request self-exclusion in three ways: through Account Settings > Responsible Gaming on the platform; by emailing [email protected] with the subject line "Self-Exclusion Request"; or by using the live chat support function and requesting escalation to the responsible gaming team.
Once your self-exclusion is confirmed, your account is suspended within one hour. You will receive a confirmation email to your registered address. All active bonuses are cancelled and cannot be reinstated.
You are removed from all 99xx0 marketing lists the moment your self-exclusion is activated. You will not receive any promotional emails, SMS messages, or push notifications for the duration of your exclusion period.
Any funds remaining in your account balance at the time of self-exclusion can be withdrawn to your registered payment method (bKash, Nagad, Rocket, or Upay). Contact [email protected] to initiate this process and we will process it within 3 business days.
Once your chosen exclusion period expires, your account is NOT automatically reactivated. You must actively contact our responsible gaming team, undergo a brief welfare check, and confirm in writing that you wish to resume play. Permanent exclusions cannot be reversed under any circumstances.
Protecting Minors
Preventing access by individuals under the age of 18 is one of 99xx0's most fundamental obligations. We have already described our age verification process above, but protecting minors extends beyond verification — it requires ongoing vigilance and practical advice for parents and guardians sharing devices with young people in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Advice for Parents and Guardians
If you share a computer, smartphone, or tablet with a minor, we strongly recommend the following steps to prevent accidental or deliberate access to 99xx0 and other gambling websites:
- Install parental control software such as Net Nanny, Kaspersky Safe Kids, or Qustodio to block gambling-related domains at the device or router level.
- Use browser-level content filters or your mobile carrier's family safety settings to restrict access to adult and gambling content.
- Keep your 99xx0 login credentials strictly private — do not save passwords in a browser on a shared device.
- Log out of your 99xx0 account fully after every session, especially on mobile devices.
- Talk openly with young people in your household about the risks of gambling and explain that it is an adult activity involving real money and real risk.
Reporting Underage Access
If you suspect that a minor has accessed or attempted to access 99xx0, contact us immediately at [email protected] with as much detail as possible. We treat all such reports with the highest priority, investigate within 24 hours, and take appropriate action including account suspension and fund recovery where applicable.
Tools like Net Nanny, Qustodio, and Kaspersky Safe Kids can block gambling sites across all browsers on a shared device — an essential layer of protection in any household with minors.
Never save your 99xx0 username or password in a shared browser. Always log out fully after each session, particularly on mobile phones that may be accessed by children.
Talking honestly with young people about gambling — explaining that it is an adult activity with real financial risks — is one of the most effective protective measures available to any parent or guardian.
Getting Help & Support
If you are worried about your gambling or the gambling of someone close to you, please do not hesitate to reach out. Help is available, and taking the first step to seek it is a sign of strength. The 99xx0 responsible gaming team is always available to listen, guide you toward the right tools, and help you regain control. All communications are treated in strict confidence.
In addition to our in-house support, we encourage players who feel they need professional guidance to speak with independent organisations that specialise in gambling-related support. While specific helplines vary by country and region, international resources such as Gamblers Anonymous offer free, confidential peer support programmes that are accessible online from anywhere in Bangladesh, including Dhaka, Chittagong, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Sylhet.
Request a full review of your account activity, spending history, and session patterns. Our team will walk you through the data and discuss any areas of concern.
Not sure which limits to set? Our responsible gaming team can recommend a personalised set of deposit, loss, and session limits based on your stated circumstances and preferences.
Ask our team to send you a confidential self-assessment questionnaire to help you evaluate whether your gambling is within healthy boundaries or showing signs of becoming problematic.
If you decide that closing your account permanently is the right decision, our team will process your closure request, return remaining funds, and ensure you are removed from all future marketing communications.
Responsible Gaming FAQ
The following questions are the ones our support team hears most often regarding responsible gaming at 99xx0. If your question is not answered here, contact [email protected] and we will respond within one business day.
More from 99xx0
Now that you understand how 99xx0 supports responsible gaming, explore the full platform, read our terms and policies, or head straight to the action.
18+ Only Gambling involves financial risk. Please play responsibly and within your means.